Privacy Policy - Teijmaya

1. Introduction

At Teijmaya.com (“we”, “us”, or “our”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines the ways in which we collect, process, use, and safeguard your personal data when you visit or interact with our website, teijmaya.com. We value transparency and are dedicated to ensuring compliance with applicable privacy laws, including the General Data Protection Regulation (EU GDPR) and the California Consumer Privacy Act (CCPA), while actively promoting a privacy-first approach in everything we do.

2. Scope of this Policy and Data Controller Role

This Privacy Policy applies to all visitors, users, and others who access teijmaya.com, and governs the collection, use, and protection of personal data through the website. For the purposes of applicable data protection laws, the data controller responsible for your personal data is Teijmaya, which manages and oversees the website teijmaya.com. All inquiries and concerns related to this Privacy Policy should be directed to the contact email provided in section 13.

3. Categories of Data We Process

We may collect and process the following categories of personal data:

a. Usage Data
Information about how you interact with teijmaya.com, including browser type and version, IP address, time zone setting, device identifiers, referring website, page views, session durations, and navigation paths.

b. Account Data
Information provided during account creation or updates, including your full name, email address, billing/shipping addresses, and telephone number.

c. Profile Data
Information associated with your user profile such as preferences, interests, past purchases, wish lists, and behavioral patterns on the site.

d. Communication Data
Records of your correspondence with us, including customer service inquiries, support tickets, and communications through email or via our website contact forms.

e. Technical Data
Data related to your device, operating system, browser configurations, plugins, screen resolution, and other system-level settings.

f. Transaction Data
Details of purchases and transactions made through teijmaya.com, including payment method, billing details, product deliveries, and order history. Note: We do not store full payment card information; transactions are processed securely by third-party payment processors.

g. Preference Data
Information relating to your marketing preferences, newsletter signups, feedback, survey responses, and product interests.

4. Legal Bases for Processing Data

We rely on the following legal bases for collecting and processing personal data:

– Consent: Where you have given explicit permission for us to process specific data (e.g., for marketing communications).
– Contract: Processing necessary for the performance of a contract with you, such as fulfilling purchases.
– Legitimate Interests: When we process your data for purposes that are considered necessary for our business operations, provided such interests are not overridden by your rights.
– Legal Obligation: Where processing is necessary for compliance with a legal obligation (e.g., tax or accounting duties).

5. Your Rights

As a data subject, you have the following rights in accordance with GDPR and applicable privacy laws:

– Right to Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You can request that inaccurate or incomplete data be corrected.
– Right to Erasure: You may request the deletion of your personal data, under certain conditions.
– Right to Restriction: You can ask us to restrict the processing of your data in specific circumstances.
– Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to processing based on your specific situation, including automated processing and profiling.
– Right to Withdraw Consent: Where we rely on your consent to process personal data, you may withdraw it at any time.

To exercise these rights, please contact us via the email listed in section 13.

6. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data, including:

– Encryption of sensitive data in transit and at rest.
– Access control protocols and authentication systems.
– Secure server environments with firewall protection.
– Regular security audits and intrusion detection.
– Staff training on data protection best practices and confidentiality procedures.

7. International Transfers

If we transfer your personal data outside of the European Economic Area (EEA) or your country of residence, we ensure such transfers are safeguarded through:

– Standard Contractual Clauses approved by the European Commission.
– Transfer adequacy decisions by relevant regulatory authorities.
– Other legally permitted transfer mechanisms under applicable law.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy, and in accordance with applicable legal requirements:

– Usage and Technical Data: Up to 12 months from the date of collection.
– Account and Profile Data: As long as your account remains active or up to 5 years after inactivity.
– Communication Data: Up to 3 years after last interaction for audit and service follow-up purposes.
– Transaction Data: Maintained for at least 7 years for financial records and compliance purposes.
– Preference Data: Up to 24 months from the date of collection or until preferences are modified or withdrawn.

9. Cookie Policy

We use cookies and similar technologies on teijmaya.com for various purposes:

– Essential Cookies: Necessary for the core functionality of the site (e.g., login, cart management).
– Functional Cookies: Enable enhanced features such as language preferences and saved profiles.
– Analytics Cookies: Help us understand how users interact with the site using tools like Google Analytics.
– Performance Cookies: Improve page loading speeds, responsiveness, and user experience.

These cookies may collect Usage, Technical, and Preference Data as defined above.

10. Cookie Management and GDPR/CCPA Compliance

You have the ability to manage your cookie preferences directly from our website through cookie banners and privacy settings. Under GDPR and CCPA, users can opt out of non-essential cookies at any time by using these controls. Browsers also allow adjustment of cookie settings, including disabling cookies entirely.

To exercise your rights under CCPA (e.g., “Do Not Sell My Personal Information”), California residents may contact us or use any dedicated links provided in our cookie notice.

11. Protection of Children’s Privacy

Teijmaya.com is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal data from minors. If we become aware that personal data has been collected from a child under 13 without verifiable parental consent, we will take immediate steps to delete such information. Parents or guardians with concerns may contact us directly.

12. Policy Updates and Notifications

We reserve the right to update or amend this Privacy Policy at any time. Any material changes will be communicated through appropriate channels such as notices on our website or direct email notifications where applicable. Users are encouraged to periodically review this page to stay informed of how we protect their personal data.

13. Contact Us

For any privacy-related questions, concerns about your personal data, or to exercise your rights, please contact us at:

Email: [email protected]

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We are committed to full compliance with the GDPR, CCPA, and other applicable privacy laws to protect your rights and personal data. Should you have further questions about your privacy on teijmaya.com, we invite you to reach out to us directly through the contact details provided above.